SHIPPING AND HANDLING
Production Time
Production time refers to the time taken to make the hair system. It does NOT include the time used for the following things:
- -Consulting with us
- -Sending in old hair systems, samples and templates, etc.
- -Discussing uncertain order details after we receive your payment.
- -Shipping
In other words, production time is counted from the date that all the order details are confirmed, all the necessary samples and templates are received, and payment is received.
| Base size smaller than 10”x10” | Base size over 10”x10” | |
| Regular Production Time | 14-18 weeks | 16-20 weeks |
| Rush Production Time | 10-14 weeks | 12-16 weeks |
| Super Rush Production Time | Please consult us before placing a super rush order. （10 weeks) | |
Above production time is for most hair systems. Some complicated and special hair systems cannot be completed within that time frame, like silk top, extra-long hair and extra heavy density, etc. If you need a hair system within a specific time frame, please consult our customer service team before you place your order.
Shipping Time
Hairbro cooperates with several world-renowned express companies like DHL, FedEx, TNT, UPS, etc. They ship to most countries within a week, usually 3-5 business days. For some special regions, other express service or postal service will be used and the shipping time is subject to the actual situation.
*Please be aware that any customs duty or tax involved at the customs of the customer's country will be borne by customers. The price for any order at Hairbro does NOT include the customs duties or taxes. If the customer doesn't or refuses to do the customs clearance timely, the package might be returned or disposed of by the customs; in this situation, Hairbro takes no responsibility and will not issue any refund for the order.